EMPLOYEE ASSISTANCE PROGRAM

“Employee Assistance Program," or “EAP," is a worksite based program designed to assist:

work organizations in addressing productivity issues and
"employee clients" in identifying and resolving personal concerns (including but not limited to marital, family, financial, alcohol, drug, legal, emotional, stress or other personal issues) that may affect job performance.

EAP CORE TECHNOLOGY

"Employee Assistance Program Core Technology" or “EAP Core Technology," represents the essential components of the employee assistance (EA) profession. These components combine to create a unique approach to addressing work organization productivity issues and "employee client" problems affecting job performance and ability to perform on the job. Core technology consists of

Consultation with, training of and assistance to work organization leadership (managers, supervisors, and union stewards) seeking to manage the troubled employee, enhance the work environment and improve employee job performance, and provide outreach to, and education of employees and their family members about availability of EAP services;
Confidential and timely problem identification/assessment services for employee clients with personal concerns that may affect job performance;
Use of constructive confrontation, motivation and short‑term intervention and/or problem‑ solving sessions with employee clients to address problems that affect job performance;
Referral of employee clients for diagnosis, treatment, and assistance, plus case monitoring and follow‑up services;
Consultation to work organization with regard to establishing provider contracts and maintaining relations with service providers, managed care organizations, insurers, and other third‑party payers;
Consultation to work organization to assure provision of employee health benefits covering medical and behavioral problems, including, but not limited to alcoholism, drug abuse, and mental and emotional disorders; and;
Identification of the effects of EAP services on the work origination and individual job performance.

Why Have an EAP?